On 7/1/2019, when my roommate and I returned to our apartment, we noticed A/C Unit stopped generating cold air. The Maintenance Representative Cesar promptly responded to a call after the office's hours, and efficiently fixed the problem. We're so grateful to him, especially in this summer heat! Keep up the excellent service!
The maintenance here goes above and beyond. When I lost my driver's license on the premises, the maintenance staff member named Cesar so kindly went through the effort of returning it to my doorstep. They really care here, and do excellent work!
I absolutely love the Office Staff and the Maintenance Team is AMAZING! Special SHOUT OUT to Orlando!!!!
I can't tell you how many times when I pull up to dump my trash Cesar is there and take it for me. He truly goes above and beyond in his job and as a resident here I can't tell you how much I appreciate him.
The staff ensure you're comfortable here, help you with anything you need- NO STRESS! They work for you not against you like many other complexes in the area. Not to mention the grounds are kept so well! I love coming home every day to this beautiful complex and friendly staff and maintenance workers! They go above and beyond, and I'm not exaggerating.
Very hardworking and helpful around the community. Thank you Cesar !
Great place to live. Nice location and quite. Staff is very helpful and attentive to residents needs. Maintenance staff is quick to respond to requests and able to fix problems very quickly. Maintenance staff is friendly and always says hello when seeing you.
Maintenance member Cesar is always helpful and goes out of his way to say hello and ask about your day.
I would recommend these apartments to others.
Thanks for the quick response from the Maintenance guys Orlando and Julio, they are always on top of everything and very professional .
Julio is awesome!!! he's helpful... always goes above and beyond... :)
I wanted to thank Julio and the entire maintance team. They are extremely nice, accurate, fast and professional. Thank you for listening and getting things done. May God continue to bless your team
Thank you office staff for your help. Our move in process was mega easy. Other places did not want to help us at all. But here, people seemed to care. Even my neighbors offered to help me unload my truck. This place is secluded from everything, no foot traffic at all (outside community)! My dog Tasha loves this place!
Those in the office are an outstanding group of hard workers. Both the office staff and the maintenance Individuals are very professional and avid workers.
Shout out To Shamar Sanders for being one of the coolest and most laid back individuals, I am happy I had the opportunity to speak with him.
Julio and Orlando are always so friendly and helpful! Thank you for your service :)
Very nice and clean place to live...the staff are friendly and the maintenance workers specially Orlando and Cesar always arrive in a timely matter and get the job done fast. This neighborhood is very quiet and peaceful.
Great Maintenance staff .
The guys here rocks. Since they change the Supervisor , property looks very well maintained and same day response to work orders. The groundskeeper guy Cesar is always busy either painting , cleaning and washing the side walks. Orlando and a julio They have always been very professional.
Just want everybody know that.......
These TEAM is the BEST I have ever seen in the 13 years I've been living in Orlando. They are on TOP of everything they don't hesitate in fixing what ever they have to do.... Is like you call the office and the do it immediately. I hope you appreciate them in any positive way. People like them you can't let go..... They take excellent care of your BUSSINESS so you should take care of theirs.
Iam just a HAPPY TENANT.
P.S. Got to work on parking spaces
These is not their fault
I had a great experience with management at this property. The manager and assistant manager were extremely professional and very versed at what they do. It is a beautiful complex.
I did not move in right away because my personal situation changed where I was not able to move into the complex immediately, but this is the complex I want to live when I do need to rent an apartment. Top notch.
I been living here for about 3 months and it's very nice and quite. Friendly neighbors pet friendly love it. My only complaint will be the POOL why??? Well you can't enjoy it because of the outsiders lots of drinking and even some drugs it's very annoying can't take my little one to the pool. It gets even worse on weekends forget about it and I've been told by the staff that whey can't do anything about it. I think something could be done by putting a bigger gate.
This place is awesome and very quiet but the only problem is that residents can't really enjoy the pool area because of the outsiders especially on weekends horrible. It's crazy how the people just jump the fence and open the gate and POOL TIME crazy. Also if something needs to be fix you have to wait like 2 weeks well that's what I waited.
Yesterday we had to give our notice to vacate and I almost cried telling the manager! We have lived here for two years and the reason we are moving is because of job transfer! We have never lived in apartment till now and was Leary of renting an apartment instead of going with leasing a home but the rent price was perfect along with all the amenities we took a chance and prepared to leave in the end of first lease! We signed another year without a thought! The whole staff is like family! The place is soooo clean and if there is a maintenance call it is done asap!! It is also sooo close to all needs for all ages! Most of all it is Safe!!this is why we feel sad we are moving! We are leaving our " family" but we know we can always come back if need to!! You never know?? Sincerely, Vicky merola
The staff is so caring and maintaince team are the best so professional and they feel like family the grounds are always keeped beautiful and there's a lot wildlife birds even sometimes deers the apartments are beautiful I love it here it has some ups and downs like any other place life is not pefect but is soooo beautiful here it makes up for that.
Please extend my Thank You! to your maintenance crew for replacing my air conditioner so quickly! They are so polite and caring- I appreciate their professional attitude and
Staff goes above and beyond. Including leasing and maintenance . This is a great community. Thank you Heritage Estates, you guys rock!
Sierra Golden very helpful , very cute, make everithing easy thank recomende 500%
Excellent neighborhood !!!!!
I currently relocated to the area and have been nothing but impressed since I've moved in. Maintenance is quick to fix my issues and the staff is great. The property manager, Haley, helped me move in and get everything set up that was needed. She was friendly, professional and understanding. I would 100% recommend living here to anyone.
I moved in July 2014 and have not had one complaint. I love the area, the staff is always friendly and helpful. Maintenance issues are fixed promptly and I feel at home. I would recommend Heritage to anyone.
Great place to live, lots of space! A+ staff . Highly recommend
If you are looking for a great place to live, Heritage Estates is the perfect home. Beautiful living, great floor plans. Amazing staff.
I love Heritage Estates. I feel completely safe here, because it’s a gated community. There are no parking passes needed, because there is plenty of parking. There are garages for rent, and what I’ve seen is most people rent them out for extra storage.
The pool is the best part of the complex. There is a giant hot tub and two gas grills for outdoor cooking. The pool area is quiet during the weekdays, but on the weekend everybody comes out to enjoy the sun! I love the community center and the gym. They JUST re-modeled both, and they’re beautiful. The gym is very basic, which I like. Two treadmills, two olipticles, a small yoga room, weights and a few basic weight machines, and three TV’s.
I live in a one bedroom apartment with no balcony and I think it’s great. It’s less than a $1000 dollars, not including water and electricity. But, when I add up my rent, water and electricity per month, it’s still significantly cheaper than a one bedroom apartment in my home state of NJ.
When my boyfriend and I first moved in, we thought it’s the right amount of space. We have a good dining room, where the washer and dryer are located, behind doors. There is a good size living room, a small cute kitchen and a giant bedroom. Our bedroom has a big walk in closet and a beautiful sun room. I swear, the sunroom is the best part. I use it as my yoga room. The walls are painted a creamy beige with carpets in most of the rooms. Tile is used in the kitchen, sunroom, bathroom and entrance. There are outlets EVERYWHERE for great electronic convenience. But, now that my boyfriend and I are buying more stuff, we need a bigger apartment, lol. We want to upgrade to a 2 bedroom with a balcony.
The staff is incredible. The two property managers, Shantelle and Haley are friendly and helpful. We had a dog barking problem when our neighbor’s dog would bark from 5am-11am, Haley and Shantelle took care of the problem and we got our sleep back! The maintenance crew goes above and beyond their duties. They respond to calls promptly. My boyfriend and I had a very bad mold situation in our bathroom. Maintenance came that day and fixed the broken leak from the apartment above us, then took out our drywall the next day. After a week of repairs, our bathroom was clean and mold free! Our stove top plates were really gross with crusty food on them. I asked maintenance their advice how to clean them, and they just gave me new ones! How nice!
The only bad thing about Heritage Estates is how thin the walls are. We can hear EVERYTHING above us. I swear, the people above us must walk around with steal boots or weightlift, because we hear loud BOOMS all the time. We don’t hear our neighbors next to us, though, just above us. When we renew our lease, we are DEF getting a second story place; if not we’re leaving. I seriously can’t stand the noise all day. It’s even worse at night, because my boyfriend and I go to bed at 10pm, and our neighbors above us stay up until midnight, and we hear everything.
The location of Heritage Estates couldn’t be more perfect. Just down the street is the Waterford Lake Shopping Mall, which include a wide variety of great stores like, Regal Cinemas, American Eagle, Chucky Cheese, CPK, Sports Authority, just to name a few. There are over 7 different grocery stores in less than 2 miles from here.
The community of people here are quite diverse. There are young adults here, graduate students, undergrads, families, and senior citizens. Everyone is friendly. Almost everyone owns a dog, and there is a small gated "dog park” for the doggies to run around without a leach.
I highly recommend this place. If you can get a 2nd story apartment, I think that’s your best bet, but you’ll be happy with a first story if you don’t mind the noise. Hopefully, it’s just my apartment with the thin walls, and not yours. I’m happy with the place, and I’m hoping to renew my lease next year.
I've always felt safe at Heritage. I've lived here with a roommate for almost 3 years and we haven't had much trouble at all. Like all places, there are some cons: people don't always pick up their pet poop, which can be unpleasant; the walls don't seem to be insulated very well as it is easy to hear your neighbors' conversations/ music if it's loud enough; and at least in the Gresham, the air system is strange in that the front room adjust to temp changes quickly while the back room stays warmer- which for some reason causes the smoke detectors to randomly beep. Other than those things, though. I have nothing but positive things to say about this place. The units are beautiful, the staff is nice, maintenance issues are handled quickly, and it's a quiet neighborhood.